FAQ: YOUR BURNING QUESTIONS ANSWERED
Welcome to The Outdoor Education Group’s Frequently Asked Questions (FAQ) page, where we address your burning questions and provide comprehensive answers.
IT Support Information
IT Helpdesk open hours: 8am – 6pm, Monday – Friday
For critical issues or problems that need a resolution in the next 24 hours:
- Call IT Helpdesk on 03 57708201
For all other issues or requests:
- Email ithelpdesk@oeg.edu.au
For after-hours assistance (critical issues only):
- Call IT Helpdesk on 03 57708201
- Follow the prompts for after-hours service.
Onboarding Support
Office Staff
- You will be provided with the following by your manager (or representing Team member):
- Laptop and desk equipment
- Login and Password
- Printed laptop setup instructions.
- Softphone number and / or mobile (depending on role).
- Please speak to your manager if you do not receive these items.
- Once you login you will find a few emails in your mailbox from OEG Helpdesk. These contain instructions / information for key IT functions such as:
- Mailbox setup, Email filter and Phish alert process.
- System beginners’ information and logins
The Outdoor Education Group does not cover the cost of your Visa or Relocation costs.
408 Temporary Activity Visa
Learn More HERE (we can only offer 35 of
these a year, this is a 12 month Visa with a 12 month working commitment
with OEG)
417 Working Holiday Visa
Learn More HERE
462 Working Holiday Visa
Learn More HERE
400 Temporary Work Visa
Learn More HERE (You can only stay between 3
6 months on this Visa)
We would encourage you to apply for your Visa as soon as possible, Visa’s can
take up to 3 months to be approved.
Payroll Manager: Michelle Sloan
Email: payroll@oeg.edu.au
Phone: 03 5770 8253
Submit a navigate ticket:
Please log in to your Navigate dashboard and select Service Desk and the category depending on your question or concern.
The right person will be in touch as soon as possible.
If you have not logged in to Navigate yet, please reach out to your manager or the Learning & Development Team.
Michelle is a payroll extraordinaire with a strong foundation in People and Culture systems. She leverages her pragmatic approach and adept problem-solving abilities to foster a functional and positive workplace environment.
Michelle will be able to assist you with all payroll inquiries.
People and Culture Business Partner: Matilda Hubbard
Call: 0417 635 231
Submit a navigate ticket:
Please log in to your Navigate dashboard and select Service Desk and the category depending on your question or concern.
The right person will be in touch as soon as possible.
If you have not logged in to Navigate yet, please reach out to your manager or the Learning & Development Team.
Matilda will be able to assist you with all People and Culture inquiries.
Matilda works closely with managers to create a positive and productive work environment that supports the success of the organisation and its employees. Matilda specialises in Team Member relations and has extensive visa knowledge.
